Frequently Asked Questions
Everything you need to know about your Florence and the Machine experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure that every product meets our high standards for environmental and social responsibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.
Do you offer gift wrapping services?
Absolutely. You can select the 'Gift Wrap' option at checkout for a small additional fee. We also allow you to include a personalized message for the recipient.